You can view some of our user testimonials here!
More than 200,000 emergency responders rely upon IamResponding.com every day. Here is what a few of our users have had to say about IamResponding.com, and about how much it can assist in reducing response times, coordinating responses, and communicating with department/team members:
Deputy Fire Chief Billy Goldfeder: Every once in awhile I run into a really cool product that really does help solve a problem. I was blown away when I saw this system. This is a product that I feel can change the fire service, when firefighters are not in quarters, such as volunteer, call or off-duty career firefighters who are recalled, in a very positive manner. This is also good for career departments for recalls, and for specialty teams. One of the biggest challenges is when the tones are going off, who is showing up? Maybe you are the first arriving at your firehouse when the alarm comes in and you are staring at your watch waiting . . . With this system, within 15 seconds, your chiefs, your dispatcher, and your members will know exactly who is available to respond. Now instead of waiting 3, 5 or 10 minutes, you hit a second alarm if you don't have enough members responding, or you will hit mutual aid right away. You are helping your members because it takes firefighters to take care of firefighters. You are ensuring a good response to that alarm. You are taking care of your citizens by getting apparatus there quickly and effectively. This invention is absolutely a neat product, and it is dirt cheap. When it comes to firefighter safety, none of it matters if you do not have the staffing. This system solves that problem.
Chief David Hines: I Am Responding has made our response times to emergencies quicker because we are no longer waiting for members that may not be coming. It has proved to be a great tool especially if you suffer from low manpower. It opens up endless choices in responding to a call. I am Responding is the best money we've spent in a long time!
Chief Josh Bottone: We couldn't love this product more. Being an all volunteer fire department, we never knew who would be responding to a call. Now with the I AM RESPONDING system our members get to the station, look at the screen, and are able to see who is responding and the qualifications of each responder. This allows our officers who go to the station to quickly assign duties to each responder and to assign what trucks they go on. This system is a valuable tool that I feel all volunteer fire departments should have. It has made a difference for our department, and I'm sure it will make a difference for yours!
Chief Ken Shuler: The Emergency Responder Reply System is one of the most important tools we use everyday at our station. Being an all volunteer company here in Southeastern PA, we run more than 400 calls annually. We used to show up at the station and wait for X minutes to see if anyone was showing up, and then take off to the call. Now, with the Emergency Responder Reply System, we can walk in the door and know who is coming and where they are going just by looking at the computer screen. We now leave with full trucks or know we have to call for additional resources if we are short - before we even leave the station. It also provides great tools for combination companies as well with some of the other features built in. New features are coming out all the time and it is easy to use and the company is great with customer service. It was well worth the money we spent and I would recommend it to anyone in the fire service!
Chief Fred Detoro: First let me start by saying your product is the best thing to happen to the volunteer fire and EMS service since the pager. The I Am Responding system works great. No more guessing if you have members responding to the station. With a quick glance up at the screen, my officers know exactly who is responding. The officer can plan his/her attack from his/her locker. And if the member is responding from a distance, the crew knows to allow more time before responding in order to fill the apparatus. My chiefs love it too; with the use of a laptop in the chiefs' vehicles they too know just what kind of response they'll have. This system has greatly cut down on needless 2nd alarms and mutual aid calls. The fact that the chiefs know just how big of a response they are getting helps us guage just how much help we might need from the other stations. Thanks and keep up the great work!
EMS Administrator Randy Daggett: In the spring of 2007 we were looking to minimize our response time for second and third crew calls. We were using an answering service that would contact 911 dispatch when a crew was established, with many delays and miscommunication. We switched to iamresponding.com in the fall of 2007 and it was the best move we could have made. Response times are down, and dispatch knows who is responding and when a full crew is established. We also keep our schedule on iamresponding.com so members and dispatch know who is on, whether it is the paid staff or the volunteers at night. We run 2300 calls per year and this was a real answer for a difficult problem that I had been fighting for years. Thank you iamresponding.
Captain/EMT Corey Hullings: Starting out as a Junior Firefighter with our two station volunteer fire department, I can recall anxiously standing on the front apron of the firehouse unable to ascertain when and if that last person was going to arrive to fill out the crew. And this was the case until January 2008. With the ongoing pursuit to effectively reduce response times, manage a volunteer duty crew program, and transmit important information and/or messages quickly, our department has adopted the I AM RESPONDING system into our daily operations and accomplished this and much more. Chief Officers, Company Officers Drivers and Firefighters are now able to visually see what personnel are responding to the incident and also what their capabilities (i.e. officer, driver or firefighter) are to ensure that adequate manpower is supplied to all units responding. Important information pertaining to severe weather alerts, special meetings or drills and other functions can be conveyed to personnel as fast as a 9-1-1 call can be processed. The system does not require any costly updates, software, or "computer expertise" making it suitable for those who are "chisel and stone experts" to the "ubiquitous computer gurus," in all departments from small rural companies to large urban departments. The system is priceless when you have the ability to keep everyone "in the loop."
EMS Captain Susan Calaman: Iamresponding.com has been a great addition to our ambulance service. Not only can members take a quick look at the station's computer screen to find out who will be answering emergency calls, but the dispatch center is also automatically informed. In addition, members can view the information from their home or laptop computers. Re-pages for volunteers have almost been eliminated. The system is easy to use and worth the subscription fee many times over. I highly recommend this program, especially to rural and semi-rural volunteer agencies.
John DonFrancisco, Manager, Emergency Communications Center: Our dispatch center was approached recently by the local hospital whose medical control oversees our area. We were asked to assist them in working with the local ambulance services, primarily volunteer, to find a way to reduce "dead air times." We defined dead air as that period of time after a service is paged to respond, until we know that someone is responding. Some members are equipped with radios if they are officers, but the majority are not. The concern was that there was too much time being wasted not knowing if anyone was going before a mutual aid department was being started.
One of the departments in our area began using iamresponding.com to manage their own department responses. They set up a laptop computer near their apparatus so that the first member at the station could look to see if he had additional personnel responding to the station or direct to the scene. Our dispatch center began monitoring their site and recognized immediately that this could be used as a valuable tool and perhaps be an answer to the "dead air" problems.
We began to spread the word about the benefits not only to the departments but to the dispatch center as well. Many agancies signed up for the free trial. I am not aware of any who didn't commit to a contract that went through the trial period. As a dispatch center, we have been able to effectively reduce the amount of "dead-air time" after dispatch as we now know in under a minute if we have a crew or part of a crew responding. If we do not have a crew, we can dispatch another service more rapidly. The hospital is pleased that we have been able to help reduce response times as well. The individual departments using the service have also seen the benefits of scheduling and knowing who is available or responding to particular incidents.
I highly recommend the iamresponding service to any agency to better manage their responses, and to dispatch centers to have a more informed idea who is responding to the call.
Fire Company President Jon Stewart: During emergency calls, this web-based software will allow our volunteers responding to the firehouse to inform in-station staff of their pending arrival. With that, our officers and firefighters will have advanced knowledge of the manpower response level for a particular call. This information will enhance our response times, which ultimately can help save lives.
Chief Steve Barry: IamResponding.com has helped us immensely. It increases responder safety, as our members know at all times whether the station is manned or not and if they need to rush to the station for a response, or can slow down because the first piece is already enroute to the call. We are also able to know ahead of time when we will be short handed, and can attempt to fill in scheduling gaps. The web based schedule makes it easy for people to sign up and edit schedules from home. We use the text messaging and emails frequently. We love this system!
Deputy Chief Dan Wright: I highly recommend IamResponding to all volunteer fire departments. Our journey began when we were attempting to solve the problem of a rig leaving the station understaffed because they did not know who else was responding. The rig would get about one-half mile down the road and may pass two or three members. We were constantly dealing with unnecessary personal vehicle and apparatus responses simply because the personnel at the station did not know who else was responding. Once we began using IamResponding our problem was solved. We developed a guideline for our personnel to use in conjunction with IamResponding. Our response time has decreased and we are now operating safer due to the fact that we are responding with more personnel or calling for mutual aid if we are responding understaffed. The system is totally customizable and easy to navigate. The first time I called to inquire about this system I was able to talk to Mr. Seidberg, the President of the Company. How often does that happen? Additionally, the personal attention has not stopped since day one. The staff checks in with us periodically to make sure the system is operating and they are open to all suggestions and ideas. They make us feel as if we are their only customer, a rarity in today's business world. The cost/benefit of this system can not be beat. This truly changes the volunteer fire service and we look forward to many years of working with IamResponding.
Fire Chief Ron Oettel: I wanted to take a moment to thank you for the great service we always receive as a customer of iamresponding.com. As you know, the Lititz Fire Company came on board about two years ago. It took a little while for our members to develop a habit of using the system but now that it is routine for our group we are at a point where I don’t believe we would ever want to be without the system.
We get tremendous value from the list of responding members as displayed on the monitors in our station. It is a great benefit to know who is enroute to the station at any given moment. We always have iamresponding.com displayed on our in-vehicle computers so that we can keep tabs on whether or not we are going to able to get multiple rigs on the road or whether we should request cover companies more quickly.
I have to tell you that we get as much benefit from the other features that the service includes. We routinely use the scheduling feature and the messaging system has become a primary way to communicate with our group.
Again, thanks, and keep the new features coming our way. You have a product that works better than you bill it and it is a rare occurrence in the world today that I can say that.
Fire Chief Bill Snyder: This system has been an outstanding tool for our department. Where it helps best is during the daytime hours, when we may run 10 – 15 fire runs. We are able to better allocate our personnel, immediately, when the call is alerted. We are able to immediately identify who is on duty, who is responding in, and just as important, who is not responding in for any particular call. We pretty much know what our manpower strength will be for a particular call approximately 10 – 20 seconds after a call is alerted. The days are over when the first unit goes out the door and the officer of that unit wonders if there are more crews coming behind them – now we know immediately. We keep a large-screen TV on the engine-bay floor in all of our stations with the iamresponding site up 24 hrs a day. At anytime of the day, I know which of my officers are available and which station(s) have EVDs on duty in the station.
Something else we have recently started is monitoring our iamresponding website from the laptops on the apparatus. We keep the iamresponding website minimized on the laptops so even when one of the units is clearing one call to go to another call we can check the station/personnel status by checking our website.
Our department also uses iamresponding for duty rosters for engine & truck EVDs and the fire officers. This, too, has enhanced our response capabilities. I highly recommend iamresponding.com for any volunteer or combination department.
Fire Chief Billy Vaden: [Our] Fire Department is a department that protects a town of 15K plus 287 square miles of our county. In addition we provide automatic aid to nine other small rural departments with a combined area of 467 square miles. By using the I am responding system we have eliminated the responding of apparatus with less than full crews, as we now know how many are responding. It also allows us to see who with special skills will be available. It allows our dispatchers to pass along to the IC the total numbers available for an alarm. Thanks for such a good tool.
Chief John A. Welling, III: The IamResponding system has provided quantitative benefits with increasing apparatus manning. The system provides our team with the ability to know who is responding and when they will arrive at the station, saving crucial response time. Additionally we operate as a task force manning our community's rescue truck and with the system we are able to see quickly the training credentials of those responding to insure adequately manned apparatus. I really don't know how we ever survived without this system.
Assistant Chief Brian Doyle: As a chief officer of an all volunteer fire department I cannot say enough about this system. It is nice to know within a minute or two how many members I have responding to an incident. This has helped in calling for mutual aid sooner or having a second request dispatched within 3 minutes instead of the 8 minutes we used to allot. It has also decreased our response time because members no longer have to wait for someone who is not showing up. We have the system set up in our radio room, truck bay, chiefs vehicles, and first due engine so it can be easily utilized by everyone who is responding to an incident.
Fire Chief Ken Morse: We love it . . . it's absolutely fantastic. [IamResponding] shaves several minutes off making critical decisions, and lets face it, minutes count."