DISPATCHER FUNCTIONS -- REDUCE THE RESPONSE TIME TO YOUR DISPATCHES!
No new equipment or software is necessary for dispatchers to utilize this system. As a purely web-based system, all that is needed is a computer with internet access!
1. Know instantly who is responding. With IamResponding.com, dispatchers know within seconds who will be responding to the station or scene of every emergency dispatch by viewing one simple screen! Dispatchers no longer have to wait minutes to learn whether enough personnel will be responding to an emergency event. When not enough responders are en route to their station or scene, departments and teams can be re-dispatched much sooner, saving valuable time.
When a department or specialty team is dispatched for an emergency, all of the members of that department or team who will be responding to either the station or scene simply speed dial one number on any phone. The callers are immediately connected to our automated telephone system, so no one at the dispatch center has to answer any phone or radio calls from any responders, and none of the dispatch center's telephone lines are tied up. The telephone calls last only a few seconds, and can be as brief as the time that it takes to press one button. On any computer with internet access, dispatchers are immediately provided with all of the relevant information about every member who is responding to the incident (training/certification level, destination, and ETA).
On one simple screen, dispatchers are able to view real-time information about every department, agency and specialty team within their dispatch territory which utilizes IamResponding.com. With the simple click of a button, dispatchers are able to see who is currently on duty for every department, agency and specialty team, and are able to immediately see who is responding to every dispatch.
IamResponding.com eliminates the uncertainty of not knowing whether adequate personnel are responding to a dispatch. Within just seconds of a dispatch, dispatchers will know whether adequate personnel will be responding. Present dispatch protocols often result in time being wasted waiting 2 minutes, 3 minutes, 5 minutes, or even longer for responders who may not be coming. When dispatchers have real-time information about who is responding, and about who is not responding, second activations can be issued much earlier than under the present protocols. Knowing immediately who is, and who is not, responding to a dispatch enables dispatchers to more efficiently dispatch appropriate departments, and to significantly reduce response times.
2. Communicate immediately with department and team members. Through IamResponding.com, dispatchers are also able to send instant messages to every member of every department and specialty team within their region that utilizes this system, via email, text message and alpha-numeric pagers. The members of each department and team maintain their contact information through their own member profiles, so contact lists are always current and up-to-date, without anyone at the dispatch center having to maintain or update any contact lists.
This enables many messages to be communicated to departments and teams "off-air," and eliminates a significant amount of radio traffic. Complete records are automatially maintained of every message sent for future reporting.
IamResponding.com's messaging system also provides the dispatch center with a fully redundant method of communicating with all of the emergency providers within the region, in the event of any failure of the primary dispatch system.
Example of the time-saving value of IamResponding.com*:
Consider a hypothetical dispatch of a fire department in a region with a protocol that calls for second activations to be issued at the 5 minute mark, and for mutual aid to be activated at the 10 minute mark. The primary reason for such protocols is that dispatchers have never before had a reliable method of knowing which, or how many, members of a dispatched department would respond to a dispatch at any given time.
Without IamResponding.com, if the dispatched fire department does not have a full crew respond to the station or scene in response to the initial dispatch, a second activation will not be issued until the 5 minute mark. This is because the department and dispatcher will wait the full 5 minutes to see if anyone else is on the way.
With IamResponding.com, both the department and dispatcher will know within 30 seconds whether a full crew is on the way to either the station or scene. If a full crew is not displayed on the monitor within 30 seconds, then a full crew is not en route, and the department and dispatchers will know that a second activation will be needed.
With IamResponding.com, the second activation can now be issued between 30-60 seconds after the initial dispatch, saving 4 - 4 1/2 minutes on every dispatch requiring a second activation.
With IamResponding.com, if the second activation still does not result in a full crew responding, that information will be known by the 2 minute point, at the very latest. In this circumstance, mutual aid will be able to be activated within 2-3 minutes of the intitial dispatch, rather than waiting to the 10 minute mark. This would reduce the response time by 7-8 minutes on every mutual aid call.
*Actual time savings are dependent upon the protocols in place in each region, and modifications made to those protocols based on the implementation of IamResponding.com.